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Use Cases

AI Agents Transforming Airlines Operations

Explore how airlines can leverage Kaiban's AI agents and knowledge base to streamline operations using Kanban workflows through detailed use cases and projected implementations.

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AI Agents for Group Booking
Sales & Revenue
Operations AI Agents
Operations
PSS AI Agents
Call Center
Projected Impact

Target: 40% efficiency gains • 30% cost reduction • 24/7 AI agents

Flight disruption communication and re-accommodation process.
IROPS

AI Agents for Airlines: Automating Re-accommodation during Irregular Operations (IROPS)

Automate passenger re-accommodation during flight disruptions with AI agents that instantly find optimal alternatives and proactively communicate options to affected passengers.

6/18/20255 min
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Revenue management dashboard with analytics and charts.
Revenue Optimization

AI Agent for Airlines: Standardized Revenue Management Analysis

Standardize data analysis and decision-making across revenue management teams. Leverage AI to ensure consistency and best practices, regardless of individual analyst experience levels.

6/15/20255 min
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Automatic seat upgrade notification on mobile device.
Sales & Revenue

AI Agents for Airlines: Automated Premium Seat Upsell

Maximize seat revenue and customer satisfaction by automatically alerting passengers when premium seats become available. Kaiban's AI agent proactively identifies and offers upgrades to eligible passengers.

6/11/20254 min
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Call center agent using AI-powered dashboard to assist a customer. Black and white photo.
Customer ServiceFeatured

AI Agents for Airlines: Automating Reservation Cancellation for Future Flight Credit

Use AI agents to fully automate the process of cancelling reservations for future flight credit in the call center to reduce agent time per request, ensure accurate fare rule interpretation and improve customer experience.

6/2/20254 min
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Accessibility enhancements for passengers with disabilities at the airport.
Accessibility Services

AI Agent for Airlines: Accessibility Enhancements for Passengers with Disabilities

Empower passengers with disabilities through AI-driven accessibility solutions. Enhance travel experiences, ensure compliance, and boost satisfaction with Kaiban's intelligent agents.

5/31/20255 min
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Efficient airline boarding gates with AI optimization.
Airport Operations

AI Agents for Airlines: Boarding Groups Efficiency Improvement

Enhance boarding efficiency and reduce delays with AI-powered optimization of boarding group assignments and passenger flow. Kaiban's solution streamlines the boarding process, improves on-time performance, and elevates the passenger experience.

5/29/20256 min
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Flight disruption communication notification on mobile device.
IROPS

AI Agents for Airlines: Automated Disruption Communication

Leverage Kaiban AI agents to automate and personalize disruption communication for passengers, reducing confusion, improving satisfaction, and streamlining airline operations during irregular events.

5/22/20253 min
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A group of airline passengers smiling together in their seats, representing group travel.
Sales and Revenue

AI Agent for Airlines: Instant Group Booking Quote Automation

Transform your group booking operations with AI-powered automation that instantly generates quotes for group booking RFPs, delivering instant response capability and streamlining the entire booking process.

5/14/20256 min
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Baggage on airport conveyor belt system.
Baggage Services

AI Agent for Airlines: Automated Damaged Baggage Compensation

Streamline damaged baggage claims with Kaiban's AI-powered automation. Deliver instant resolutions, reduce operational costs, and boost passenger satisfaction

5/8/20255 min
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